Frequently Asked Questions

What types of custom apparel can I order from ShirtSpot?
At ShirtSpot, we offer a wide range of custom apparel, including t-shirts, hoodies, sweatshirts, long sleeves, and tank tops. You can also find accessories such as hats and bags. Our products are perfect for events, businesses, sports teams, and personal use.
 

How do I design my custom apparel?
Creating your custom shirt is easy with our user-friendly design tool. Simply select your product, choose the color, and upload your artwork or choose from our extensive library of graphics and fonts. You can preview your design in real-time to ensure it’s exactly what you want.
 

What are the printing options available for custom apparel?
We offer several high-quality printing methods, including screen printing, digital printing (DTG), and embroidery. Each method provides unique advantages, such as durability, vibrancy, and detail. Contact our support team to discuss the best option for your project.
 

Can I order a single custom shirt?
Yes! We cater to both bulk orders and individual custom shirts. Whether you need one shirt for a special occasion or hundreds for a team, we’ve got you covered.
 

What is the turnaround time for my order?
Our standard turnaround time for custom apparel is typically 10 business days, depending on the complexity of your design and order size. It is important to be aware that order shipping times are in addtion to order production times. 
 

What is your return and exchange policy?
We take pride in the quality of our products. Please refer to our return policy for specific details regarding returning your order. If you receive a defective or incorrect item, please contact our customer service team
 

How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment in real-time.
 

What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover). All transactions are secure and encrypted for your protection. 
 

Can I get help with my design?
Yes! Our design team is here to assist you with any questions or concerns regarding your artwork. Whether you need design tips or adjustments, feel free to reach out to our customer support team.
 

Is there a minimum order requirement?
No, there is no minimum order requirement at ShirtSpot. Whether you need one shirt or a thousand, we are happy to fulfill your order.
 

What types of fabric are used in your shirts?
Our shirts are made from a variety of high-quality materials, including 100% cotton, cotton blends, and moisture-wicking fabrics. You can choose the fabric that best suits your needs and preferences.
 

What file format should I use to upload my logo or graphics?
We recommend uploading high-resolution vector files in formats such as PDF,  AI, or EPS for the best printing results. Our design team reviews all logos to ensure optimal quality on your chosen promotional items.
 

Do you offer international shipping?
No, at this time we do not offer international shipping. For more information on our shipping options, please visit our shipping information page
 

How can I contact customer support?
You can reach our customer support team via email, phone or submiting an inquiry on our web form. Our representatives are available to assist you with any inquiries or issues you may have.

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